Privacy Policy

At Rising Rides, we are committed to protecting your privacy and ensuring your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with us via our website, in person, over the phone, or through social media and third-party platforms.

We may collect and hold the following personal information:

• Full name
• Email address
• Phone number
• Residential address
• Driver’s licence details
• Vehicle registration or VIN details
• Bank or credit card details (for payments only)
• Trade-in vehicle information
• Communication history with Rising Rides
• Any other information provided during your interaction with us

We may also collect non-personal information (such as IP address, browser type, and pages visited) through our website for analytical purposes.

We collect personal information through:

• Website forms and online enquiries
• Social media messaging (Facebook, Instagram, WhatsApp)
• In-person visits or test drives
• Vehicle purchase or trade-in agreements
• Phone and email communications
• Online bookings or service requests
• Marketing campaigns or competitions

Some information may also be collected from third-party sources like financiers, warranty providers, or government registers (e.g., PPSR).

We collect your information for purposes including:

• Responding to your enquiries and requests
• Processing vehicle sales and trade-ins
• Providing finance or warranty services
• Registering vehicles and preparing documentation (e.g., Form 5)
• Managing delivery, servicing, and after-sales support
• Sending promotional offers (you may opt out at any time)
• Ensuring compliance with legal and regulatory requirements

We may disclose your information to:

• Financiers or warranty providers (e.g., AWN)
• RMS / Government agencies (for registration)
• Third-party transport or delivery partners
• Vehicle inspection or compliance services
• Our accountants, lawyers, or IT service providers (where required)

We do not sell or rent your personal information to any third parties.

Your information is stored securely via encrypted systems, protected from unauthorised access or misuse. We retain your information only as long as required by law or for legitimate business purposes.

You may request access to your personal information held by us and request corrections where necessary. We will respond to such requests within a reasonable timeframe.

To request access or correction, please contact us at:

Our website may use cookies and tracking technologies to improve your browsing experience, track traffic, and personalise content. You can adjust your browser settings to disable cookies if you prefer.

Our website or posts may include links to third-party websites (e.g., financiers, transporters). We are not responsible for the privacy practices of these external sites.

We may update this Privacy Policy from time to time. The most current version will always be available on our website.